We process our internet and phone orders through Authorize.net, so rest assured that it is 100% safe and secure.

If your credit card declined, it might be because whatever address you typed in the “Billing Address” field during checkout might not match whatever Billing Address you have on file with your credit card
company. The Billing Address that you use has to match the Billing Address on your credit card statement or Authorize.net won’t accept the charge.

Authorize.net has its own policy for declined cards, or cards that come up as flagged, and we follow it. If you are still having issues ordering on the website, you are welcome to place an order via phone: 818-993-3880.

Return or exchange an item – our 100% money back guarantee

• If you are not completely satisfied with your purchase, you can return the item to us in its original condition within 14 days of receipt.
• Goods will only be accepted for return if they are received within 14 days of delivery, unless we have notified you otherwise.
• Hemp Seed Body Care will not replace, refund, or provide our 100% satisfaction guarantee, nor will we honor our warranty for products purchased from unauthorized sellers on Ebay, Amazon, and other internet retailers, and unauthorized brick and mortar retail locations. Authorized Hemp Seed Body Care re-sellers go through specific product training. Therefore, please call us if you would like to confirm our authorized re- sellers to ensure you receive Hemp Seed Body Care’s full product guarantee/warranty.

How to Return your Items via Mail:
Please DO NOT send your returned items back before contacting us first.

• Please call (818-993-3880) or email us at customerservice@earthlybody.com to initiate return BEFORE mailing your items so that our customer service representatives can assist you with your return.
• Returned items should be unused and must be returned in original packaging.
• We can only accept returns with valid proof of purchase.
  – You must include a printed copy of the receipt as proof of purchase.
  – If you do not have your original receipt, you can provide the customer service
  representative with your order number so that they can locate a copy of your receipt.
• We cannot accept returns on items that are not purchased directly from our website or via our phone order number.
  – Items purchased from a retail location must be returned to the original place of purchase to
  determine return eligibility.
  – We are not affiliated with Amazon, Ebay, Walmart.com, etc. For this reason, we cannot accept returns from Amazon.com or other 3rd party vendors.
• Once your return or exchange meets all the above requirements, please mail your items back to our warehouse.
  – The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  – Additionally, the cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
• We will then issue a full refund upon receipt of your items.
  – Once your items reach our warehouse, you will be refunded, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Your card will be charged once your order is placed, prior to your order shipping. You should receive an order confirmation via email immediately after your order is placed.

Unfortunately, we do not ship retail orders to Canada at this time. But, if you live in Canada, you do have some options:
1) Using your address or zip code, you can use the Store Locator feature on our website to see if there are any stores in your area that carry Hemp Seed products. (To be sure that the product you’re looking for will be there, we suggest you call each store first)
2) If you are close to the US/Canadian Border, you can have the items shipped to a UPS store by the border.
*If you are interested in purchasing wholesale for a salon or business and if you’d like to become a wholesaler, we do ship wholesale orders to Canada. Visit our Wholesale Inquiries page to submit your interest. 

Hemp Seed Body Care will not replace, refund, or provide our 100% satisfaction guarantee, nor will we honor our warranty for products purchased from unauthorized sellers on Ebay, Amazon, and other internet retailers, and unauthorized brick and mortar retail locations. Authorized Hemp Seed Body Care re-sellers go through specific product training. Therefore, please call us if you would like to confirm our authorized re-sellers to ensure you receive Hemp Seed Body Care’s full product guarantee/warranty.

Sorry, we cannot accept returns from Amazon.com or other 3rd party vendors.

Please allow up to 7-10 business days for your order to process and ship. You should receive an email when your order ships. If for some reason your order is delayed past the 10 day window of time, feel free to contact us at 818-993-3880 or customerservice@earthlybody.com.

Orders over $30 (before tax and shipping charges are added) qualify for free shipping on our website. Please make sure to double-check that you have selected the “Free Shipping” option before checking out.
*We’re sorry, but free shipping is not available for Hawaii or Alaska.

Sorry, we are only able to accept payment if you have both a US Billing and Shipping address. If not, we apologize for the inconvenience, but we cannot accept both an international billing and/or shipping address at this time.

Earthly Body is not responsible for lost or stolen packages. Please contact either UPS or USPS directly for any claims on lost or stolen packages.

Yes, you may carry Hemp Seed products in your online store but you must keep full stock of the products you will be selling. To purchase wholesale products, fill out our wholesale inquiry form here.

Thank you for your interest in our products! Please visit our Wholesale Inquiry page and we will get back to you about our wholesale opportunities.